Shipping policy

Last updated: November 13, 2026

1. Processing and delivery times

Shipping options, costs and estimated delivery times are shown at checkout and in your order confirmation before you pay.
Orders are prepared for dispatch after payment has been received and approved.
Delivery times are counted in business days and do not include Fridays, Saturdays, holidays and holiday eves.
Delivery estimates are estimates. Delays caused by carriers, weather, strikes, security situations or other events outside our control are not our responsibility and do not entitle you to compensation beyond what the law requires.

2. Shipping costs

Standard delivery within Israel costs NIS 60 and is paid by the customer. Orders of NIS 600 or more are delivered free of charge. The shipping cost is shown at checkout before you pay.

3. Address and delivery

You are responsible for providing a complete and accurate delivery address and phone number. We ship to the address entered at checkout and cannot change it after dispatch.
If a parcel is returned to us because of a wrong or incomplete address, because nobody was available to receive it, because it was not collected from a pickup point in time, or because delivery was refused, a new delivery will be made only after you pay the additional shipping cost.
A signature and identification may be required on delivery. An order is considered delivered when the carrier records it as delivered to the address or pickup point you provided. From that moment the risk of loss or theft passes to you.

4. Tracking

When your order ships you will receive a confirmation with tracking details where available. Tracking information is provided by the carrier and we are not responsible for its accuracy.

5. Delivery area

We currently deliver to addresses within Israel only. An order with a delivery address outside Israel will be cancelled and refunded.

6. Damaged or missing parcels

If your parcel arrives visibly damaged or opened, photograph it before opening and contact us at aline.talhami@icloud.com within 48 hours of delivery with your order number and photos. If tracking shows delivered and you have not received the parcel, contact us within 48 hours so we can open an inquiry with the carrier. Claims are handled according to the carrier's investigation.