Refund policy
Last updated: November 13, 2026
Please read this policy carefully before placing an order. By placing an order with LUVÉRONI you confirm that you have read and accepted it.
1. Items that cannot be cancelled or returned
The following are final sale and cannot be cancelled, returned, exchanged or refunded once the order is confirmed:
- Discounted and sale items. These are final sale: they cannot be exchanged, and cannot be returned or refunded except where a mandatory provision of law grants a right of cancellation.
- Items that were resized, engraved, repaired or altered by anyone after delivery.
- Any item which the applicable law excludes from the right of cancellation, including, where the law so provides, jewellery priced above NIS 3,000.
- Gift cards.
2. Cancelling an order
For items that are not listed in section 1, you may cancel the transaction in writing within 14 days from the day you received the item or the day you received the written transaction details, whichever is later, in accordance with the Israeli Consumer Protection Law, 1981.
Customers who are aged 65 or over, persons with a disability, or new immigrants may cancel within four months, where the transaction included a conversation with us (including electronic chat) and subject to the conditions of the law. We may ask for a document proving eligibility.
We do not accept cancellation requests after these periods.
3. Cancellation fee
Where a cancellation is not due to a defect, a mismatch between the item and its description, or a failure on our part, a cancellation fee of 5% of the item price or NIS 100, whichever is lower, is deducted from your refund.
4. How to cancel
Send a written cancellation notice to aline.talhami@icloud.com with your full name, order number and the item you wish to cancel. A cancellation is valid only once this written notice has been sent. Refusing a delivery or sending an item back without written notice is not a cancellation.
5. Returning the item
- You are responsible for returning the item to us, at your own expense and risk, to the return address we provide after receiving your notice. We recommend an insured, tracked service. We are not responsible for items lost or damaged on the way back to us.
- The item must be returned complete and in the same condition in which you received it: unworn, unaltered, undamaged, with all original packaging, boxes, pouches, tags, certificates and free gifts.
- Every returned item is inspected. We reserve the right to claim compensation, as permitted by law, for any reduction in the value of an item that was worn, damaged, altered or returned incomplete.
6. Refunds
Approved refunds are made to the original payment method within the period required by law, less the cancellation fee in section 3. We do not refund in cash or to a different card or account. Your bank or card issuer may need additional time to show the credit.
7. Exchanges and resizing
We do not offer exchanges. If you want a different item or size, a new order is required. Resizing, where possible, is a paid service and makes the item non-returnable.
8. Defective or incorrect items
Please inspect your order when it arrives. If an item arrives damaged, defective or different from what you ordered, contact us at aline.talhami@icloud.com as soon as possible, and no later than 48 hours after delivery wherever possible, with your order number and clear photos and video of the item and its packaging. After verifying the claim we will, at our choice and as permitted by law, repair the item, replace it or refund it. In such verified cases no cancellation fee is charged.
The following are not defects: normal wear and tear; scratches, bending or stone loss caused by impact, pressure or misuse; tarnishing or colour change of silver or plating caused by contact with water, perfume, cosmetics, chemicals or sweat; damage caused by repair or alteration by a third party; and slight differences in colour, size or appearance between the item and its photos.
9. Chargebacks
Please contact us before disputing a charge with your card issuer. We reserve the right to contest any chargeback made in breach of this policy and to submit proof of order and delivery.
10. Your legal rights
Nothing in this policy takes away any right that the law grants you and that cannot be waived. Where this policy and a mandatory provision of law differ, the law applies.